Compliance and Investigation Expert
3 days ago
As Compliance and Investigation Expert, you will play a critical role in ensuring the highest standards of quality and compliance within our warehouse. You will be responsible for conducting quality checks, leading investigations, and driving initiatives to reduce refund and return (RR) rates.
This role requires strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.
You will work closely with our warehouse staff to identify process gaps and quality issues, develop corrective actions, and implement proactive quality assurance initiatives.
Responsibilities:
Quality Assurance:
Conduct regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy
Investigations: Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases
Process Improvement:
Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency
Training and Development:
Conduct training sessions for warehouse staff to reinforce compliance with quality standards and improve operational accuracy. Lead workshops to enhance awareness of quality processes and error prevention techniques
Requirements:
Bachelor's Degree in Logistics, Supply chain, or related disciplines
Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment
Relevant experience in supply chain sector will be an advantage
Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)
Strong problem-solving and analytical skills
Able to thrive in a dynamic environment
Ability to handle investigations objectively and communicate findings clearly
Excellent communication and interpersonal skills
Comfortable to work in a warehouse setting
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