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Retail Sales Associate

2 months ago

Singapore EPITEX INTERNATIONAL PTE LTD Full time
Job Title: Retail Management Trainee

At EPITEX INTERNATIONAL PTE LTD, we are seeking a highly motivated and enthusiastic Retail Management Trainee to join our team. As a Retail Management Trainee, you will play a key role in assisting customers, promoting products, and driving sales in our retail store.

Key Responsibilities:
  • In-Store Sales:
    • Provide exceptional customer service, ensuring a positive shopping experience for all customers.
    • Upsell and cross-sell products to meet customer needs and increase store sales.
    • Maintain a clean, organized, and visually appealing store environment.
    • Process transactions, handle cash, and operate the point-of-sale (POS) system.
    • Assist with inventory management, including restocking shelves and performing stock checks.
  • Social Media Engagement:
    • Conduct live streaming sessions on social media platforms to showcase products, promote sales, and interact with the online audience.
    • Engage with followers during live sessions, answering questions and providing product recommendations.
    • Collaborate with the marketing team to plan and schedule social media content and live sessions.
    • Monitor and report on the performance of social media activities, including engagement metrics and sales conversions.
  • Customer Service:
    • Address customer inquiries and resolve issues both in-store and through social media channels.
    • Build and maintain positive relationships with customers to encourage repeat business.
    • Provide feedback to management on customer preferences and product trends.
  • Administrative Support:
    • Assist with daily store operations, including opening and closing procedures.
    • Participate in team meetings and contribute ideas for improving sales and customer engagement.
Qualifications:
  • Diploma or equivalent; education or certification in retail or marketing is a plus.
  • Experience in retail sales, customer service, or social media marketing preferred.
  • Strong communication skills, both in-person and on digital platforms.
  • Comfortable with using social media platforms and conducting live video sessions.
  • Basic understanding of retail operations, including POS systems and inventory management.
  • Ability to work flexible hours, including weekends and holidays.
  • Passion for retail and staying updated on the latest trends and products.
Skills:
  • Sales and customer service
  • Social media engagement
  • Communication and presentation
  • Time management and organization
  • Creativity and marketing insight
  • Teamwork and collaboration
Working Conditions:
  • Primarily based in a retail store environment.
  • Occasional travel may be required for special events or training.
  • Must be comfortable standing for extended periods and conducting live video sessions.