Operational Transaction Specialist
1 day ago
We are seeking a skilled Operational Transaction Specialist to join our team in Group Technology and Operations (T&O). As an Operational Transaction Specialist, you will be responsible for processing and authorizing transactions related to Foreign Cheque Clearing, Demand Draft, and Cashier Orders. This role requires a high level of accuracy and attention to detail, as well as excellent communication skills to handle inquiries and requests from internal and external customers.
Main Responsibilities
- Process and authorize transactions related to Foreign Cheque Clearing, Demand Draft, and Cashier Orders.
- Handle and respond to inquiries/requests from internal/external customers and correspondent banks in respect of their cheque transactions.
- Collaborate with business units, support units, agent banks/correspondent banks in a professional and timely manner.
- Timely reporting and escalation of risk events/incidents, suspicious transactions, and potential complaints for appropriate action.
- Adhere to high service levels for turnaround time and industry/currency cut-off times.
- Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards, and guidelines.
- Perform LV testing or system enhancement (UAT), etc.
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