Card Transaction Oversight Specialist

2 days ago


Singapore Wise Full time
Job Overview
We're seeking a seasoned professional to join our team as a Card Transaction Oversight Specialist. In this role, you will be responsible for ensuring the health and performance of transaction processes, leading initiatives to improve transactional efficiency, and overseeing compliance with regulatory and industry standards for card payment transactions.

About the Role
This is an exceptional opportunity to have a significant impact on Wise's mission, help save millions more people money, and work in a fast-growing, disruptive, and fun environment.

Your Mission
The Spend OPS team is part of the Spend squad, whose mission is to provide reliable, convenient, and eventually free spending anywhere in the world. As a Card Transaction Oversight Specialist, you will focus on ensuring seamless customer experiences, minimal disruptions, and efficient transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.

Main Responsibilities
  • Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
  • Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
  • Understand compliance requirements with all card network (e.g., Visa, Mastercard) regulations and scheme requirements.
  • Engage with card networks, staying ahead of upcoming changes and requirements, and be able to stand the grounds from the issuance perspective.
  • Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.

Requirements
To succeed in this role, you will need:
  • Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
  • Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
  • Ability to analyze complex data to identify trends, risks, and areas for improvement.
  • Strong team management skills and experience leading initiatives across cross-functional teams.
  • Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.


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