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Fraud Resolution Specialist
2 weeks ago
Job Description
">We are seeking a dedicated and empathetic professional to assist customers reporting fraud or scam activity on their retail banking accounts. The ideal candidate will have strong communication skills, an understanding of retail banking products, and a passion for delivering exceptional customer service while ensuring each case is treated with care and attention to detail.
">Key Responsibilities:
">- ">
- Collect information from customers to assist in the assessment of appeal cases">
- Review and assess appeal cases that are eligible for consideration under goodwill payouts based on a framework and approval matrix">
- Offer compassionate assistance, addressing emotional and financial concerns of affected customers">
- Explain complex issues in a clear and concise manner">
Required Skills and Qualifications
">The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong understanding of retail banking products and procedures is essential, as is a passion for delivering exceptional customer service.
">Benefits
">As a valued member of our team, you can expect a competitive salary and benefits package, including opportunities for career growth and development.
">Others
">In this role, you will have the opportunity to make a real difference in the lives of our customers, providing them with the support and guidance they need during difficult times.
