Repair Facility Supervisor

2 weeks ago


Singapore STAFFKING PTE. LTD. Full time

We are seeking an experienced Repair Facility Supervisor to join our team at STAFFKING PTE. LTD.

In this role, you will be responsible for driving service revenue growth by identifying opportunities and negotiating competitive labor and parts rates.

You will oversee claims and repairs to align with Motor Claims Framework (MCF) and General Insurance Association (GIA) protocols, ensuring high-quality standards are met.

Your duties will include investigating customer feedback, planning workshop capacity, and monitoring open Repair Orders (ROs) and parts backorders.

You will also be responsible for motivating staff, coaching individuals on performance improvement, and preparing incentives to boost morale and deliver outstanding service.

Benefits:
  • Motivate staff, coach individuals on performance improvement, and prepare incentives to boost morale and deliver outstanding service
  • Track credit debtors, ensure timely payments, and prepare monthly reports on vehicle intake, performance, and department turnover
  • Assist Service Advisors (CSAs) with customer queries, authorize goodwill requests within limits, and manage pick-up/delivery and courtesy car services as needed

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