Business Support Specialist

1 month ago

Singapur, Singapore Fugro Full time

Job Title: Business Support Specialist

Job Summary:

We are seeking a highly skilled Business Support Specialist to join our team at Fugro. As a Business Support Specialist, you will play a critical role in providing functional support and training to our Projects and Operations staff. You will be responsible for delivering crucial support to our end-users, enabling them to maximize the effectiveness of our IFS ERP system.

Key Responsibilities:

  • Provide functional support and training within the domain of Project and Operations Management in Fugro's IFS ERP system.
  • Assist users in navigating the software, diagnosing and resolving functional issues, and answering questions that could not be answered in Level 1 support.
  • Accurately document user interactions, reported problems, and resolutions in a ticketing system or knowledge base.
  • Liaise with developers, system administrators, and BPE's to escalate complex issues, coordinate bug fixes, and communicate updates to end-users.
  • Continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQs, user guides, and video tutorials to empower users to solve basic issues independently.
  • Keep updated with the latest software updates to ensure optimal support delivery and suggest improvements.
  • Assist in identifying main risks and propose mitigations in the ERP system where possible.

Requirements:

  • At least a Higher Diploma/Degree in Business Administration.
  • Certifications such as ITIL or HDI Support Center Analyst are a plus.
  • At least 3 years of experience in Project (financial) administration or Application Functional support.
  • Experience with Project Management or Operational Management related field.
  • Preferably a background within an international project-oriented environment.
  • Service-minded and great communication and stakeholder management skills.
  • Excellent English language skills, both written and oral.

What Fugro Offers:

  • Competitive salary with Annual Wage Supplement.
  • Generous paid-leave.
  • Career & training opportunities (international opportunities possible).
  • Company shuttle from various pick-up at MRT stations across Singapore.
  • Collective health insurance and outpatient benefits.
  • Employee Assistance Programme (EAP) to provide help when you need extra support.
  • Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc.

Our View on Diversity, Equity, and Inclusion:

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge, and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior, and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety, and acceptance, that makes us feel more connected to Fugro's purpose 'together create a safe and liveable world' – and to each other.

How to Apply:

  • Please include your latest resume in the application.
  • Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
  • We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

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