Wildlife Ambassador

3 weeks ago

Singapur, Singapore Wildlife Reserves Singapore Full time

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Our conservation education initiatives inspire action for a healthier world.

We are the stewards of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that connects visitors to the fascinating world of wildlife. Our rejuvenation plan integrates five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

We advocate for biodiversity, contribute leading wildlife research, develop innovative solutions to promote living sustainably, and collaborate with conservation partners in Singapore and Southeast Asia.

We provide funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses, and accelerates innovative ventures in completely new domains that drive growth and impact at scale.

Job Duties and Responsibilities

Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high levels of guest service standards in accordance with protocol.

Identify, propose, and execute proposals on areas of improvement to create and enhance guest experiences within the park.

Resolve feedback, issues, and concerns raised by guests.

Motivate and guide part-time staff in delivering guest experiences.

Assist in conducting training of part-time staff in consultation with section lead.

Assist in maintenance and enforcement of park safety matters and procedures.

Assist in wildlife-human management efforts:

Update and maintain records of sightings and movements of wildlife.

Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.

Educate guests on wildlife campaigns in the parks.

Job Requirements

  • Minimum 1 year of relevant experience in hospitality or tourism industry
  • Prior customer service experience will be an advantage
  • Excellent communications skills
  • Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests
  • Confident, energetic, and outgoing personality
  • Able to work on weekends and public holidays

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