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IT Configuration Management Lead

2 weeks ago

Singapore beBeeConfiguration Full time $120,000 - $200,000

Job Title: IT Configuration Management Lead

About the Role

The role of the IT Configuration Management Lead is pivotal in maintaining data accuracy, consistency, and completeness within the configuration management database. Key responsibilities include overseeing data governance, defining the structure of the configuration management system, identifying configuration items, establishing naming standards, defining relationships, and supervising mapping and discovery activities.

This position will be essential in enhancing incident and problem resolution processes, streamlining change workflows, optimizing asset utilization, mitigating risks, and aligning IT infrastructure with strategic business objectives.

Main Responsibilities
  • Guarantee accurate configuration management database development, implementation, and maintenance to support IT service management operations.
  • Lead, educate, and mentor stakeholders on developing and maintaining configuration management services, concepts, policies, and procedures to deliver precise reporting and metrics as needed.
  • Provide guidance and support during system deployments to ensure that change impacts across configuration items are understood and managed.
  • Generate insightful reports and analysis from the configuration management database to inform decision-making and drive continuous improvement initiatives.
Key Qualifications
  • Strong knowledge of IT service management principles and best practices.
  • Experience with configuration management databases and related tools.
  • Excellent communication and leadership skills.
  • Able to analyze complex data sets and provide actionable insights.
Benefits

This role offers a unique opportunity to make a significant impact on our organization's IT infrastructure. As an IT Configuration Management Lead, you will have the chance to work with a talented team, develop your skills, and contribute to driving business success.