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Senior Beverage Manager
3 weeks ago
You will be responsible for overseeing the daily operations of the Cafe, ensuring the highest standards of beverage preparation and customer service.
You will play a pivotal role in maintaining the quality of our beverage offerings, training of staff, and fostering a culture of excellence within the café.
- Ensure consistent quality in every drink served by maintaining and enforcing high standards of preparation.
- Experiment with and introduce new beverages to keep the menu fresh and exciting.
Key Responsibilities:
- Beverage Preparation & Quality Control:
- Lead, mentor, and train the barista team, ensuring they are knowledgeable and skilled in beverage preparation, customer service, and café operations.
- Conduct regular training sessions on coffee techniques, equipment maintenance, and customer service.
- Team Leadership & Training:
- Provide exceptional customer service by engaging with customers, addressing their needs, and ensuring a welcoming atmosphere.
- Create a friendly and inclusive environment that encourages repeat visits.
- Inventory Management & Ordering:
- Manage inventory levels for coffee beans, milk, syrups, and other supplies, ensuring they are always well-stocked.
- Oversee the maintenance and cleanliness of coffee equipment, ensuring it is always in good working condition.
- Sales & Marketing Support:
- Collaborate with the marketing team to promote coffee specials, events, and new products.
- Monitor sales trends and provide feedback on customer preferences to improve offerings.
