Reconciliation Operations Senior Associate

5 days ago


Singapore DBS Bank Limited Full time
Job Summary:

We are seeking a highly skilled Reconciliation Operations Senior Associate to join our team. In this role, you will be responsible for performing deposits, cards and unsecured loans reconciliation, including investigation of breaks, managing General Ledger (GLAO) certification process, ensuring timely tracking of GL outages and resolutions with prompt escalation & reporting of Key Risk Indicators (KRI) to Management.

About the Role:
  • Operate in Group Technology and Operations (T&O), which enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
  • Manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Responsibilities:
  1. Perform comprehensive reconciliations across various assets and liabilities to ensure accuracy and timeliness, identifying and investigating any discrepancies or breaks.
  2. Lead the General Ledger (GLAO) certification process, ensuring compliance with regulatory requirements and internal policies.
  3. Collaborate with stakeholders to develop and implement process improvements, enhancing efficiency and reducing risk.
  4. Analyze data to identify trends and areas for improvement, driving innovation and re-engineering reconciliation and investigation processes.
  5. Develop and maintain effective relationships with internal stakeholders, providing excellent communication and interpersonal skills.
  6. Leverage analytics techniques to provide data-driven insights, eliminating existing process frictions and realizing Design-For-No-Ops strategy.
  7. Present findings and recommendations to senior management, using data visualization and presentations to deliver actionable insights.
  8. Ensure timely updates of SOPs/process maps, promoting smooth operations and efficient communication within the team.

Requirements:
  • Hold a degree in Accounting, Banking or related field.
  • Minimum 3-5 years of experience in banking or financial services, with a strong background in reconciliation and settlement processes.
  • Proven experience in business systems and processes, particularly in areas of Consumer Debit/Credit cards, Current/Saving accounts and/or Reconciliation & Settlement.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments, stakeholders, senior management and internal staff.
  • Demonstrate strong knowledge of MS Office tools, such as Words, Excel, PowerPoint, and have a good understanding of Accounting principles and applications like GLAO, PSGL, and tools used in reconciliation operations.
  • Collect and analyze data, drawing insights and making recommendations.
  • Analytical mindset, with the ability to analyze data and identify process improvement opportunities.
  • Sufficient maturity, confidence, and experience to independently engage Tech Support & stakeholders on project-related matters, as well as escalate and articulate issues and proposed resolutions.
  • Meticulous with strong analytical skills and proactive in solving problems.


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