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Career Opportunity: Deliver Exceptional Service
3 weeks ago
About the Role:
The Customer Service Professional plays a pivotal part in delivering exceptional service standards to customers visiting the Service Centre.
Main Responsibilities:
- Ensure prompt and accurate resolution of customer requests and queries.
- Provide education on digital tools and services to enhance customer experience.
- Manage appeals, feedback, and first-level escalations with professionalism and efficiency.
- Pursue continuous process improvements to elevate overall customer satisfaction.
Necessary Qualifications:
- Diploma or degree in any field.
- At least 2 years of experience in customer-facing roles, preferably in insurance.
- Passion for delivering customer-centric service with a strong focus on quality.
- Excellent communication, attention to detail, and problem-solving skills.
- Able to work effectively under pressure and as part of a collaborative team.
About Our Commitment:
We are dedicated to providing world-class service experiences that exceed customer expectations. We foster a culture of innovation, excellence, and teamwork that inspires our employees to make a meaningful impact.
