Financial Services Expertise Professional

7 days ago


Singapore FedEx Group Full time
Job Description

This role is responsible for overseeing customer accounts, processing financial transactions, and delivering exceptional service to clients.

The ideal candidate will possess strong communication skills, attention to detail, and a customer-centric approach to problem-solving.

Key Responsibilities:
  • Provide comprehensive financial services to customers, including account management, credit advisement, and payment solutions.
  • Analyze customer financial needs and develop tailored solutions to meet those needs, ensuring high customer satisfaction.
  • Manage customer accounts, maintaining accurate records of transactions, payments, and financial arrangements.
Collaboration and Communication:

Work closely with the sales and customer service teams to identify opportunities for financial service enhancements and resolve customer issues related to billing or payments.

Educate customers on financial products and services, highlighting benefits and risks, to empower informed decision-making.

Stay up-to-date with industry trends and regulations to provide expert advice and services to customers.

Requirements:
  • 2-3 years of experience in customer financial services, banking, or related roles.
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field strongly preferred.
  • Excellent communication and interpersonal skills, with ability to explain complex financial concepts simply.
  • Proficiency in financial software and systems, Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to handle confidential information with discretion and integrity.
  • Candidate must be customer-focused with a passion for delivering exceptional service and building positive relationships.
  • Proficiency in English and an additional language of either Japanese, Korean, or Thai required.


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