Digital Product Operations Specialist
2 weeks ago
Job Description:
We are seeking a highly skilled Digital Product Operations Specialist to join our team at Tencent. In this role, you will play a crucial part in designing and implementing processes that improve user experience and safety across various regions.
Key Responsibilities:
- Plan and execute new plans and processes for improving user experience and safety
- Meet regularly with functional teams, including design, engineering, testing/QA, and act as facilitator for feature development and operations
- Manage service providers, define processes, and develop internal and external tools to assist in core user operations, including customer service and community management
- Assist other teams in making their WeChat features available and compliant to users worldwide
Requirements:
- Current enrollment in an undergraduate or graduate degree program in computer science, computing, EECS, information systems, or data science (preferred)
- Rigorous, principles-based, logical thinking ability to develop standards and processes across operational and compliance-related challenges
- Clear passion for online and mobile communication and social networking products
- Proactive, resourceful, and quick learner passionate about providing excellent user experience
- Comfortable handling both technical aspects of developing a product with engineers and insight into user behavior and psychology towards improving user experience
- No more than the required school years remaining at the time of entry into the internship
- Able to provide full-time internship employment (Mon-Fri) for a period no shorter than three months or part-time internship employment (minimum 3 days/week) for a period no shorter than five months
- Prior internet industry work or internship experience (preferred)
- Fluency in both English and Mandarin to deal with international stakeholders and HQ-based stakeholders
Estimated Salary:$60,000 - $80,000 per year
About Tencent:Tencent is a leading technology company with a strong focus on innovation and user experience. We are committed to creating a safe and enjoyable environment for our users around the world.
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