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Senior Technical Systems Specialist

2 weeks ago

Singapore beBeeTechnical Full time

Job Title: Senior Technical Systems Specialist

Job Description:

The role of a Senior Technical Systems Specialist involves providing technical support to employees experiencing IT-related issues. This position requires in-depth knowledge and hands-on experience with system and server administration, virtualization, and storage solutions.

Key Responsibilities:
  • Oversee and execute system-based projects
  • Write scripts to automate manual processes
  • Create system documentation and diagrams
  • Provide system administration and configuration of specialized mission applications and software

Strategic Infrastructure Management:

Global administration, maintenance, and support of the Server environment and VDI infrastructure, ensuring optimal performance and scalability to meet the evolving needs of the organization.

Incident Resolution and Technical Escalations:

Act as a point of escalation for complex technical issues, leveraging advanced troubleshooting skills to swiftly diagnose and resolve incidents, minimizing impact on business operations.

Advanced Problem Analysis and Resolution:

Conduct in-depth analysis of system problems, particularly those related to hardware, software applications, and operating system servers, employing sophisticated diagnostic techniques to implement effective solutions.

Comprehensive Documentation and Knowledge Management:

Develop and maintain comprehensive documentation, including automation scripts and procedures, to streamline troubleshooting processes, enhance team collaboration, and ensure continuity of operations.

Root Cause Analysis and Problem Management:

Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences, thereby safeguarding business continuity.

Proactive Performance Monitoring and Security Compliance:

Utilize advanced monitoring tools and command-line interface utilities to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to stringent security standards.

Change Management and Risk Mitigation:

Spearhead the planning, coordinating, and executing system software upgrades, patches, and firmware updates, meticulously evaluating risks and impacts to minimize disruptions and maintain system integrity.

Effective Communication and Stakeholder Engagement:

Interface with IT management, end-users, and departmental teams to communicate feedback, share insights, and champion initiatives aimed at enhancing operational excellence and delivering exceptional service quality.

Required Skills and Qualifications:

BS degree or equivalent experience. 8+ years of advanced experience as a IT Administrator or Engineer with hands-on experience in servers, virtualization, and storage.

Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.

Building and administering Windows/Linux servers and accompanying infrastructure, maintaining capacity and performance in an enterprise environment.

Candidates must possess experience with both Windows and Linux mixed environments.

Experience with Infrastructure – virtual environment, VDI, Citrix Netscalar, Backup & Restore, disaster recovery, and business continuity.

Benefits:

Strong communication and collaboration skills.

Proficiency in Mandarin is required to effectively communicate with supervisor and other Mandarin-speaking stakeholders based in Taiwan.

Able to work independently and in a team environment.

Willingness to learn and adapt to new technologies and processes.

Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.

Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.