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Electronics Technical Support Professional

3 weeks ago

Singapore beBeeProduct Full time $40,000 - $60,000
Job Title

A leading electronics company is seeking a highly skilled CS Product Support Specialist to join their team. This role is a contractual assignment with an initial tenure of 2 years (renewable).

">Key Responsibilities:
  • Monitor and report on service quality KPIs and perform root cause analysis with improvement plans.
  • Provide minor troubleshooting assistance and technical support to Authorized Service Centers and Contact Centers for mobile and consumer electronics products.
  • Conduct technical training and knowledge transfer to vendors and service partners.
  • Collaborate with factories and HQ teams on quality monitoring and product improvement initiatives.
  • Monitor new product launches and quality issue trends, reporting insights to management.
  • Support on-site service and repair activities, product liability tasks, and inventory management.
  • Assist with stock counting and scrapping of used products/parts.
  • Participate in ad hoc projects related to product quality and service support.
Required Skills and Qualifications:
  • Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment.
  • Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products.
  • Proven experience conducting technical training for vendors or service partners.
  • Skilled in data analysis, reporting, and communicating actionable insights to stakeholders.
  • Excellent problem-solving, prioritization, and critical thinking skills.
  • Self-motivated, organized, and able to work independently.
  • Strong multitasking and teamwork capabilities.
  • Driving license a huge plus.
Benefits:
  • This is a great opportunity to grow your career in the electronics industry.
Others:
  • We regret that only shortlisted candidates will be contacted.