
Application Development Lead
2 days ago
We are seeking a skilled and driven individual to lead the successful implementation, deployment, and support of application development projects for clients.
- Serve as the technical point of contact for clients throughout the application implementation and support lifecycle.
- Plan, coordinate, and manage application deployment, configuration, and post-deployment support in alignment with client-specific requirements and standards.
Responsibilities:
- Lead and manage functional project timelines, deliverables, and risk mitigation efforts to ensure successful execution.
- Collaborate with development, QA, DevOps, and infrastructure teams to deliver robust, secure, and compliant application updates.
- Coordinate and support application integration efforts with client environments and third-party systems.
- Provide technical troubleshooting and root cause analysis for application issues, ensuring timely resolution with minimal impact to the client.
- Facilitate user acceptance testing (UAT), functional reviews, and end-user training with client stakeholders.
- Maintain accurate and up-to-date technical documentation, including system configurations, procedures, and issue logs.
- Monitor and report on project health, resource utilization, and issue resolution in regular client-facing meetings.
- Ensure compliance with IT security policies, data privacy standards, and contractual service-level agreements (SLAs).
Qualifications and Skills:
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- 1–3 years of experience in application support, or project engineering, ideally in client-facing roles.
- Solid understanding of software development life cycles (SDLC), ITIL practices, and application support methodologies.
- Hands-on experience with tools such as JIRA, ServiceNow, or other project and issue tracking platforms.
- Excellent communication, documentation, and client engagement skills.
Preferred Qualifications:
- Experience working with enterprise or client application ecosystems.
- Knowledge of cloud platforms such as AWS, Azure, or GCP, particularly in client-hosted deployments.
- Certifications in Project Management (PMP, PRINCE2) or ITIL Foundation.
- Familiarity with Agile, Scrum, or Hybrid delivery methodologies.
- Experience managing third-party vendors or technical support teams for client implementations.
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