VP, Solutions Architect
3 weeks ago
Job Title: VP, Solutions Architect
Job Summary:
We are seeking a highly experienced VP, Solutions Architect to lead our Solutions organization at StarHub. The ideal candidate will have a strong background in technology and business, with a proven track record of delivering large-scale enterprise systems across multiple verticals.
Key Responsibilities:
- Build and lead the Solutions organization, overseeing the Finance Systems, People Systems, Productivity Systems, and Business Systems verticals.
- Align technology solutions with business strategy, ensuring that all systems meet the evolving needs of the organization.
- Drive innovation by identifying and implementing cutting-edge technology solutions that improve business processes and enhance productivity.
- Partner with Design Authority to define and deliver the long-term roadmap for technology within each vertical, balancing immediate business needs with future-focused innovation.
- Lead cross-functional initiatives to ensure convergence between business requirements and technology solutions.
- Build, mentor, and lead a high-performing team of Business Analysts and Product Owners.
- Partner with senior leadership, business units, and engineering tribes to ensure that technology solutions are effectively supporting key business outcomes.
- Ensure the successful deployment and management of third-party SaaS applications, as well as bespoke in-house developed systems.
- Collaborate closely with Engineering, Operations, and Platform teams to ensure seamless integration and deployment of solutions.
- Work with Design Authority to champion the standardization of systems and tools where appropriate to reduce complexity and improve operational efficiency across StarHub.
- Oversee the end-to-end delivery of technology solutions, ensuring that all systems are reliable, secure, and scalable.
- Drive the ongoing optimization of business systems to increase efficiency and reduce operational costs.
- Establish and maintain performance metrics to ensure systems are delivering the desired business outcomes.
- Implement strong governance practices to ensure adherence to security, compliance, and risk management policies.
- Work closely with business units to identify opportunities for improving customer-facing systems that enhance the overall customer experience.
- Ensure that systems supporting customer operations (e.g., billing, provisioning) are resilient, efficient, and aligned with customer satisfaction goals.
- Lead the Solutions team in designing solutions that support both internal users and external customers, prioritizing user experience and seamless integration.
Qualifications:
- Degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum 12 years of experience in a senior leadership role within technology or IT organizations, preferably within a large enterprise or similar environment in Telecommunications industry.
- Prior experience with customer experience improvement initiatives, including NPS (Net Promoter Score) improvements through technology.
- Experience leading digital transformation initiatives, particularly in relation to cloud technologies and business systems optimization.
- Proven experience in leading the delivery of large-scale enterprise systems across multiple verticals, including Finance, HR, and Business Systems.
- Expertise in both third-party SaaS applications and custom-built software solutions, with a strong understanding of the complexities and trade-offs involved.
- Strong familiarity with business process design, system integration, and operational efficiency.
- Hands-on experience with cloud-based technologies, modern development frameworks, and security best practices.
- Demonstrate ability to manage cross-functional teams, with engineering and platform teams to drive alignment on technology choices and implementation.
- Strong leadership and people management skills, with a proven track record of building and mentoring high-performing teams.
- Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
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