VP, Solutions Architect

3 weeks ago


Singapore StarHub Full time

Job Title: VP, Solutions Architect

Job Summary:

We are seeking a highly experienced VP, Solutions Architect to lead our Solutions organization at StarHub. The ideal candidate will have a strong background in technology and business, with a proven track record of delivering large-scale enterprise systems across multiple verticals.

Key Responsibilities:

  • Build and lead the Solutions organization, overseeing the Finance Systems, People Systems, Productivity Systems, and Business Systems verticals.
  • Align technology solutions with business strategy, ensuring that all systems meet the evolving needs of the organization.
  • Drive innovation by identifying and implementing cutting-edge technology solutions that improve business processes and enhance productivity.
  • Partner with Design Authority to define and deliver the long-term roadmap for technology within each vertical, balancing immediate business needs with future-focused innovation.
  • Lead cross-functional initiatives to ensure convergence between business requirements and technology solutions.
  • Build, mentor, and lead a high-performing team of Business Analysts and Product Owners.
  • Partner with senior leadership, business units, and engineering tribes to ensure that technology solutions are effectively supporting key business outcomes.
  • Ensure the successful deployment and management of third-party SaaS applications, as well as bespoke in-house developed systems.
  • Collaborate closely with Engineering, Operations, and Platform teams to ensure seamless integration and deployment of solutions.
  • Work with Design Authority to champion the standardization of systems and tools where appropriate to reduce complexity and improve operational efficiency across StarHub.
  • Oversee the end-to-end delivery of technology solutions, ensuring that all systems are reliable, secure, and scalable.
  • Drive the ongoing optimization of business systems to increase efficiency and reduce operational costs.
  • Establish and maintain performance metrics to ensure systems are delivering the desired business outcomes.
  • Implement strong governance practices to ensure adherence to security, compliance, and risk management policies.
  • Work closely with business units to identify opportunities for improving customer-facing systems that enhance the overall customer experience.
  • Ensure that systems supporting customer operations (e.g., billing, provisioning) are resilient, efficient, and aligned with customer satisfaction goals.
  • Lead the Solutions team in designing solutions that support both internal users and external customers, prioritizing user experience and seamless integration.

Qualifications:

  • Degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Minimum 12 years of experience in a senior leadership role within technology or IT organizations, preferably within a large enterprise or similar environment in Telecommunications industry.
  • Prior experience with customer experience improvement initiatives, including NPS (Net Promoter Score) improvements through technology.
  • Experience leading digital transformation initiatives, particularly in relation to cloud technologies and business systems optimization.
  • Proven experience in leading the delivery of large-scale enterprise systems across multiple verticals, including Finance, HR, and Business Systems.
  • Expertise in both third-party SaaS applications and custom-built software solutions, with a strong understanding of the complexities and trade-offs involved.
  • Strong familiarity with business process design, system integration, and operational efficiency.
  • Hands-on experience with cloud-based technologies, modern development frameworks, and security best practices.
  • Demonstrate ability to manage cross-functional teams, with engineering and platform teams to drive alignment on technology choices and implementation.
  • Strong leadership and people management skills, with a proven track record of building and mentoring high-performing teams.
  • Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.

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