Key Account Leader

2 weeks ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Job Title: Associate Director

Overview:
As a highly skilled professional, you will work closely with our team leader or independently with minimal supervision to manage allocated accounts. Your primary responsibility will be to engage with internal and external collaborators at all levels to champion client initiatives and deliver distinctive client value in line with our business strategy.

Responsibilities:
• Build and maintain strong relationships with current clients;
• Seek growth initiatives;
• Support new business efforts;
• Coach and mentor client-facing colleagues across client servicing, broking, and related units serving mutual clients;
• Foster a high-performing team by aligning with our core values and providing consistent feedback;
• Support revenue-generating projects and client value propositions;
• Manage multiple tasks with high-quality results.

Consulting Capabilities:
Strong listening, critical thinking, creativity, analytical skills; ability to engage in strategic thought leadership with clients and internal teams. Knowledge of insured and non-insured programs; experience in flexible benefits consulting, plan design, implementation, benchmarking, and M&A-related benefits harmonization.

Service Delivery:
• Maintain professional relationships with internal collaborators across local, regional, and global teams;
• Support client activities and meetings;
• Prepare and follow up on reports, minutes, and communications with Client Servicers;
• Build and maintain relationships with external vendors and providers aligned with growth strategies;
• Ensure collaboration between Client Relations and other functions (Broking, Claims, CoE, Flex, Admin, Legal) to deliver distinctive client value;
• Aim for year-over-year profitability of client portfolios;
• Steer at-risk accounts back to profitability;
• Deliver timely, high-quality services aligned with client expectations to build trust;
• Identify service gaps and implement robust solutions to improve satisfaction;

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