Operations Management Specialist

1 week ago

Singapore beBeeManagement Full time $400,000 - $5,500,000

Job Summary:

We are seeking an experienced Operations Management Specialist to join our team. As an Operations Management Specialist, you will be responsible for managing and optimizing daily job scheduling and assignments, workforce management, issue resolution, quality control, cleaner support and attendance tracking, process and system improvement, and collaboration with finance and payroll.

This is a challenging role that requires strong problem-solving skills, attention to detail, and excellent communication skills. If you have experience in operations or logistics and are comfortable working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Daily Job Scheduling & Assignments: Manage and optimize the scheduling of cleaners and technicians to ensure efficient service delivery.
  • Workforce Management: Ensure adequate staffing levels, handle last-minute changes, and coordinate replacement cleaners when needed.
  • Issue Resolution: Work closely with Customer Service to resolve service disruptions, last-minute cancellations, or on-site issues.
  • Quality Control: Conduct periodic checks on job performance and adherence to service standards.
  • Cleaner Support & Attendance Tracking: Oversee cleaner attendance, manage leave requests, and handle resignations smoothly.
  • Process & System Improvement: Work with the Operations Manager to refine workflows, improve efficiency, and support business growth.
  • Client Requests & Special Assignments: Coordinate special requests, bulk orders, and operational adjustments based on customer feedback.
  • Collaboration with Finance & Payroll: Ensure accurate job completion tracking for invoicing and payroll processing.
Requirements:
  • Experience in Operations: Prior experience in an operations or logistics role, preferably in the service, cleaning, or facilities management industry.
  • Tech-Savvy & Process-Oriented: Comfortable using scheduling, CRM, and ticketing systems for operational workflows.
  • Problem-Solving Mindset: Ability to think on your feet and resolve last-minute service disruptions efficiently.
  • Strong Communication Skills: Comfortable working across departments, including Customer Service and Finance, to align operational needs.
  • Team Player & Leadership Abilities: Able to work closely with frontline staff, providing guidance and ensuring smooth execution of daily tasks.
  • Ability to Work in a Fast-Paced Environment: Comfortable managing multiple tasks and priorities in a dynamic setting.
What We Offer:
  • Great Work Environment
  • Excellent Career Development Opportunities
  • Opportunity to Work With Best-in-Class Talent

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