Inbound Operations Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Inbound Operations Coordinator to join our team at Travel Star PTE. LTD. The successful candidate will be responsible for managing daily travel operations, arranging tour transportation and accommodation, and providing exceptional customer service.
Key Responsibilities- Manage regular travel company daily operations, ensuring seamless execution of tours and activities.
- Arrange tour transportation, accommodation, and other travel-related services, taking into account customer preferences and requirements.
- Handle travel operations, including reservations of tours and hotels, air ticketing, travel coordination, and customer support, to ensure timely and efficient service delivery.
- Provide professional and efficient customer support, responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Interact with local travel agents and overseas travel agents to facilitate smooth operations and ensure effective communication.
- Follow company procedures, guidelines, and standards to maintain productivity, accuracy, and punctuality in work.
- Communicate with staff to coordinate special needs for scheduled activities and provide general secretarial support in overall office operations, assignments, and projects.
- Post information, file documents, and maintain paper and computer records management/file systems to ensure accurate and up-to-date records.
- Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials to support travel operations and customer service.
- Coordinate reservations, contracts, and record keeping for tours and facility reservations to ensure timely and accurate processing.
- Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution.
- Ensure bookings are processed and deadlines are met, and vouchers are issued accurately and on time.
- Ensure travel documents are processed accurately and efficiently.
- Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic.
- Experience in the Travel Industry is an added advantage.
- Preferably minimally 1 year of working experience in Outbound Operations.
- Meticulous administrative and operational skills.
- Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable.
- Able to work independently.
- A proactive team player who can work in a fast-paced environment.
- Referrals
- Labels
- Ticketing
- Customer Support
- Transportation
- Travel Coordination
- Excel
- Team Player
- Microsoft Word
- Able To Work Independently
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