Customer Service Representative

1 week ago


Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full time
About the Role

As a Customer Care Executive at Edugrove Mandarin Enrichment Centre PTE LTD, you will play a vital role in providing exceptional customer service to our clients. This includes attending to walk-in customers and responding to incoming phone enquiries.

You will be responsible for providing professional course consultation and excellent customer service to prospective clients, as well as working closely with the Operations Manager in placements and scheduling of classes.

Key Responsibilities:
  • Attend to walk-in customers and respond to incoming phone enquiries
  • Provide professional course consultation and excellent customer service to prospective clients
  • Work closely with the Operations Manager in placements and scheduling of classes
  • Communicate and coordinate with customers to ensure prompt follow-up and closure for all enquiries

We are looking for a candidate who is fluent in English and Mandarin, confident and tactful in handling customer needs, passionate about providing excellent customer service, and possesses good communication skills.

What We Offer
  • An attractive salary commensurate with work experience: SGD 4,000 - 6,000 per month
  • A dynamic and fun-loving team environment
  • Opportunities for career advancement within the company
  • Healthcare and medical benefits
Requirements:
  • Fluent in English and Mandarin
  • Confident and tactful in handling customer's needs
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition

We encourage applicants with experience working in tuition or enrichment centres to apply. If you have a passion for customer service and enjoy working with children, we would like to hear from you



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