Healthcare Operations Coordinator
2 days ago
We are seeking a dedicated Patient Service Associate - Home Care Specialist to join our team at Tan Tock Seng Hospital. As a PSA, you will play a vital role in supporting patient care at home by coordinating services, managing patient data, and ensuring operational efficiency.
This is an on-site position at Tan Tock Seng Hospital.
Key Responsibilities- Patient Enrolment and Care Coordination:
You will guide patients and caregivers through the enrolment process, providing service details, advising on charges of service, and offering financial counselling as needed (Direct Patient Fronting).
Coordinate and schedule care services to ensure patients receive timely and appropriate care.
- Administrative and Logistical Support:
You will accurately record charges for consumables, services, and treatments provided.
Manage logistical needs for patients to continue care at home, including supplies and equipment.
Perform system administration for patient admissions, discharges, and transfers, and ensure accurate data entry and audit compliance.
- Data Management and Reporting:
Support data collation related to patient progress, patient flow, and operational metrics and ensure all documentation and patient information is compliant with hospital policies, clinical protocols, and regulatory standards.
- Service Quality and Improvement:
You will demonstrate exemplary service quality, assist with service recovery when needed.
Requirements- Education & Experience:
-Diploma in any discipline; preferred fields.
-Candidates with 1 year experience, ideally in care coordination, case management, or public healthcare are preferred.
-Proficiency with MS Office and various IT applications related to patient care.
- Qualities:
-Passionate about improving patient outcomes and advocating for virtual care services.
-Strong communication skills, teamwork, and the ability to work independently.
What We Offer-Opportunities for professional growth in healthcare.
-A collaborative work environment where your efforts support innovative patient care solutions.
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