Residential Property Coordinator

2 days ago

Singapore beBeeCustomer Full time $80,000 - $120,000
Job Title: Property Services Liaison

We are seeking a skilled and experienced Property Services Liaison to join our team. In this role, you will be responsible for providing exceptional customer service to residential buyers, ensuring seamless handover experiences, and supporting the management of property services.

  • Main Responsibilities:
  • Lead pre-handover readiness inspections, ensure compliance checks, snag lists, and quality standards are completed.
  • Plan and execute key handover process: coordinate handover kits, documentation, handover kit preparation, and site walkthroughs.
  • Coordinate schedules, site access readiness, unit inspections, and handover conditions.
  • Ensure seamless handover experience and vacant possession delivery aligned with Sale and Purchase Agreement (SPA) requirements and internal SOPs.
  • Provide customer services to residential buyers.
  • Assist and support the residential buyers on defect rectification of their units.
  • Log, track, escalate defect issues, and coordinate between buyers and contractors.
  • Provide regular updates and ensure resolution within agreed timelines.
  • Strive for customer satisfaction and positive reviews at DLP closure.
  • Plan and execute on-site buyer-centric programs & events.
  • Formulate a monthly calendar of events and implementation plan.
  • Handle full event logistics end-to-end from budgeting, invitations, RSVPs, catering, venue setup, and contractor coordination.
  • Collect feedback and leverage insights to improve future events, handovers, and DLP support continuously enhance customer experience.
Required Skills and Qualifications:
  • Degree in Real Estate/Property Management or equivalent disciplines.
  • At least 6 years of relevant experience in property/facility management handling multiple residential/mixed development projects.
  • Excellent oral & written communication skills and interpersonal skills.
  • Well-versed in Building Maintenance & Strata Management (BMSM) Act.
  • Ability to work under pressure in a fast-paced environment.
  • Strong analytical skill and ability to deliver quality service to stakeholders at all levels.
  • Problem solver with good leadership quality and positive attitudes.

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