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Global Program Director

2 months ago

Singapur, Singapore Hatch Asia Full time
{"title": "Global Program Lead", "description": "Job Summary

Hatch Asia is seeking a highly skilled Global Program Lead to join our team. As a key member of our organization, you will be responsible for executing and optimizing global customer programs, ensuring seamless delivery and exceeding customer expectations.

Key Responsibilities
  • Establish clear KPIs and SLAs to drive global strategic operational roadmaps.
  • Make decisions that prioritize customer success and bottom-line impact.
  • Collaborate with regional teams to ensure effective communication and delivery of customer solutions.
  • Mentor and coach team members to aid in their professional growth and ensure exceptional results.
  • Lead regional program management teams, providing resources and guidance to deliver world-class service.
  • Attract, develop, and coach direct and dotted line reports, cultivating a strong, capable workforce.
  • Collaborate with internal and external partners to optimize program delivery, resolving challenges and driving continuous improvement.
  • Drive KPI performance and program metrics, translating data into actionable insights for program optimization.
  • Identify business opportunities and share them with the key account team.
  • Conduct regular business reviews with customers, aligning program development with their evolving goals.
  • Ensure business continuity, establishing processes for seamless transitions when team members are promoted or unavailable.
  • Identify and resolve recurring internal process inefficiencies by working with process owners.
  • Ensure data accuracy for KPI reporting, partnering with subject matter experts to drive improvements.
Requirements
  • Minimum five years of relevant international transportation/logistics experience, involving direct customer interaction.
  • Strong background in logistics for Retailers / FMCG type of companies.
  • Transportation industry knowledge, ideally including understanding of international order management.
  • Ability to engage and establish relationships with different levels and cultures.
", "lang_code": "en"}