Salesforce Cloud Solutions Architect

1 day ago


Singapore Careers@Gov Full time
Job Summary:

We are seeking a highly skilled Salesforce Administrator to join our team at Careers@Gov. As a key member of our IT department, you will be responsible for managing and optimising the Salesforce environment, focusing on cross-cloud implementation between Marketing and Service Cloud.

About the Role:
  • Administer and maintain the Salesforce platform (Service Cloud, Marketing Cloud, and Tableau Cloud), including user management, data management, and security settings.
  • Customise Salesforce applications, including but not limited to creating and modifying objects, fields, workflows, and validation rules.
  • SUPPORT THE MARKETING TEAM IN DEVELOPING AUTOMATION JOURNEYS ON MARKETING CLOUD, SETTING UP THE PREFERENCE CENTRE, AND IMPLEMENTING MARKETING CLOUD PERSONALISATION (FORMERLY INTERACTION STUDIO).
  • Develop and implement reports and dashboards to provide insights into business performance.
  • SUPPORT ON THE INTEGRATION OF SALESFORCE PLATFORM WITH OTHER SYSTEMS AND APPLICATIONS WITHIN THE ORGANISATION.
  • Work with cross-functional teams to gather requirements and translate them into effective Salesforce solutions.
  • Provide advanced training and support to Salesforce users, ensuring they have the knowledge and resources to effectively utilise the platform.
  • Develop comprehensive training materials and user guides for Salesforce functionalities.
  • Monitor and resolve complex issues related to Salesforce functionality, user access, and data integrity.
  • Stay abreast of Salesforce releases and features, making strategic recommendations for enhancements to improve user experience and efficiency.
  • Lead data migration and maintenance efforts.
  • Manage multiple ad hoc tasks and projects simultaneously.
What We Offer:
  • Estimated Salary: SGD 80,000 - SGD 110,000 per annum
  • A competitive benefits package, including medical insurance and annual leave
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Requirements:
  • Minimum 3 to 5 years of experience as a Salesforce Administrator or in a similar role.
  • Salesforce Administrator Certification (ADM 201) is required; additional certifications are highly desirable.
  • Advanced understanding of Salesforce functionality, features, and best practices.
  • Proficient in creating reports, dashboards, and custom applications within Salesforce CRM.
  • Exceptional problem-solving skills and meticulous attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively with various stakeholders at all levels.
  • Extensive experience with data management and data quality best practices.
  • In-depth knowledge of Salesforce integrations and third-party applications.
  • Experience with Apex coding and Lightning component development is advantageous.
  • Singaporean.


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