APAC Customer Technology Marketing Analyst

3 weeks ago


Singapur, Singapore UPS Full time

Job Summary

The APAC Customer Technology Marketing Analyst role involves supporting the implementation and management of UPS's technology applications portfolio and assisting in deploying technology product marketing strategies. Responsibilities include gathering data, performing analysis, and reporting on the performance of UPS's technology products and services to enhance business performance and customer experience.

Key Responsibilities

  • Assisting in implementing the Customer Technology plan, which involves collaborating with cross-functional teams to drive business growth and customer satisfaction.
  • Collecting market insights and analyzing customer needs to build value propositions for UPS technology applications, ensuring alignment with business objectives and customer requirements.
  • Creating and maintaining internal and external collaterals related to UPS technology applications, including marketing materials, product documentation, and training resources.
  • Coordinating and conducting User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications, ensuring seamless integration and optimal performance.
  • Responding to and following up on internal inquiries about UPS technology products for knowledge transfer and issue resolution, providing timely and accurate information to support business operations.
  • Supporting the communication of product and campaign releases to internal stakeholders for better understanding of enterprise initiatives, ensuring effective collaboration and alignment.
  • Preparing, monitoring, and reporting on the performance of UPS technology products, and devising strategies to boost adoption rates, driving business growth and customer satisfaction.
  • Assisting in building business cases to secure support for technology applications enhancements, ensuring alignment with business objectives and customer requirements.
  • Participating in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds, driving business innovation and customer satisfaction.

Requirements

  • Possess a Bachelor's degree in Marketing or a related field, with a strong foundation in business principles and technology applications.
  • Preferably have a minimum of 1 year of experience in a related field, with a proven track record of delivering results and driving business growth.
  • Proficiency in Microsoft Office Suite (Excel, Power Point, Access) and Power BI data visualization tools, with experience in data analysis and reporting.
  • Strong oral and written communication skills for cross-functional and regional interactions, with the ability to articulate complex ideas and drive business results.
  • Proactive team player with fast-learning ability and keen attention to detail, with a strong work ethic and commitment to delivering high-quality results.
  • Self-motivated with a positive working attitude, with a strong desire to learn and grow in a dynamic and fast-paced environment.
  • Able to work independently under pressure, with a strong ability to prioritize tasks and manage multiple projects simultaneously.

UPS is an Equal Opportunity Employer



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