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Pilates Studio Ambassador
2 weeks ago
Our Community Experience Managers are the first and last interaction clients have with our brand, making them a vital part of the STRONG Pilates experience.
This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients. A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.
Key Responsibilities:- Deliver an exceptional customer experience while driving membership sales and conversions.
- Be an expert on our class schedules, offerings, studio policies, and promotions.
- Proactively engage with clients to understand their needs and offer suitable membership options.
- Handle client inquiries and resolve issues in a timely manner.
Customer satisfaction is paramount in this role, requiring excellent communication skills and a passion for delivering outstanding results.
Requirements:- Excellent customer service and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Basic knowledge of business operations and principles.
As a Community Experience Manager, you will be responsible for creating a positive and memorable experience for our clients, ensuring they feel valued and supported throughout their journey with us.
