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Heartland Community Engagement Specialist

2 weeks ago

Singapore This is an IT support group Full time

**Job Summary:**

We are seeking a motivated and proactive individual to join our team as a Heartland Community Engagement Specialist.

In this role, you will be responsible for supporting the Community Development Councils (CDCs) in onboarding heartland merchants and hawkers onto the CDC Vouchers Scheme.

You will work closely with the merchants and hawkers, handling their queries and assisting in troubleshooting technical and operational issues.

This is an exciting opportunity to make a positive impact on the community and contribute to the growth of local businesses.

Key Responsibilities:

  • Support the CDCs in engaging and outreach to heartland merchants and hawkers.
  • Guide and encourage merchants and hawkers to sign up for the CDCs' scheme and promote it through their social media channels.
  • Equip merchants and hawkers with the necessary knowledge and skillsets during the onboarding process.
  • Perform simple troubleshooting on IT devices for merchants, hawkers, and residents.
  • Serve as a liaison for CDCs' merchants, hawkers, and residents to handle scheme-related enquiries and feedback.
  • Gather data and human interest stories from merchants, hawkers, and residents through engagements and surveys for reporting and analysis purposes.

Requirements:

  • Good interpersonal communication skills and ability to handle hawker/merchant and resident enquiries.
  • Basic knowledge of smartphones and e-payments is an advantage.
  • Multilingual or ability to speak dialect(s) is a plus.
  • Proactive, persuasive, and resourceful with strong relationship skills.
  • Able to work independently and meet targets for the scheme.

About Us:

This is an IT support group committed to providing excellent service to the community.