Strategic Operations Leader

5 days ago


Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time
Job Overview
A high-calibre leader is required to spearhead operational excellence across the New Business and Underwriting value chain for CHUBB ASIA PACIFIC PTE. LTD. As a Strategic Operations Leader, you will be responsible for driving efficiency improvements, service excellence, and administrative support to meet business objectives.

Responsibilities
The successful candidate will oversee the development and implementation of an operational strategy to enhance the new business and underwriting processes, focusing on cost-effectiveness, resilience, and customer satisfaction. Key responsibilities include:
  • Designing and implementing end-to-end process improvements, including digitization initiatives and change management programmes.
  • Developing and maintaining key performance indicators (KPIs) and service level agreements (SLAs) to measure process efficiency and effectiveness.
  • Collaborating with cross-functional teams to identify opportunities for improvement and implement changes that drive business outcomes.
  • Providing coaching and guidance to team members to develop their skills and capabilities.

Requirements
The ideal candidate will possess a strong background in leading consumer operations teams and process improvement within the retail-oriented financial services industry, preferably with experience in insurance. They should have excellent stakeholder management skills, emotional intelligence, and the ability to network across stakeholders to achieve results.

Benefits
This role offers a competitive salary of SGD 150,000 - 180,000 per annum, commensurate with experience, plus additional benefits and bonuses.

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