Home Insurance Claims Specialist
7 days ago
We are seeking a highly skilled Home Insurance Claims Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD.
Job OverviewThe successful candidate will be responsible for handling fast-track claims, administrative tasks, and reports related to home insurance. This role requires strong analytical skills, attention to detail, and excellent communication skills to effectively manage internal and external stakeholders.
Responsibilities- Work within local and regional operating processes and claim handling procedures to ensure quality claim service is rendered to all customers in accordance with our Claims Philosophy.
- Attend to claim enquiries and feedback, maintain positive relationships with all customers, brokers, service providers etc.
- Use external resources in accordance with guidelines and philosophies, including the engagement of appropriate service providers where required and management of such providers and cases towards timely and effective resolution of the matter.
- Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews, and proper evaluation in all claims.
- Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems, and correctness of systems and file records.
- Comply with quality review program guidelines and ensure corrective action is complemented as necessary.
- Complete Reserve Reconciliation and Advocacy reviews in accordance with guidelines.
- Good analytical skills with strong attention to detail, able to monitor work flow, quality, and adjust procedures as necessary.
- Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring.
- Ensure timely advices, relevant supporting documents, and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.
- As required, assist in claims-related projects, including UAT, and other projects/assignments or tasks, as assigned.
- To meet or exceed expectations/objectives set on individual's and the Team's yearly goal setting.
- GCE 'O' Level and Diploma / Professional certificates in relevant discipline.
- About 2 years of any personal general claims experience. Ideally residential/home insurance claims.
- Knowledge in Home Insurance and A&H claims handling will be a plus.
- Excellent communication and internal personal skills. Ability to effectively manage all internal and external stakeholders.
- Excellent customer service.
- Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.
Salary Range: SGD $45,000 - $65,000 per annum.
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