Home Insurance Claims Specialist

4 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Overview

A Home Insurance Claims Specialist is required to handle fast-track claims for Home Insurance, administrative matters, tasks and reports pertaining to claims. This role involves data entry, attending to claimants and claims-related enquiries.

Claims Service Responsibilities
  • Work within local and regional operating processes and claim handling procedures to ensure quality claim service is rendered to all customers in accordance with Claims Philosophy.
  • Attend to claim enquiries and feedback, maintain positive relationships with all customers, brokers, service providers etc,
  • Use external resources in accordance with the guidelines and philosophies. This includes engaging appropriate service providers where required and managing such providers and cases towards timely and effective resolution of the matter.

Claims Quality Objectives
  • Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
  • Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems and correctness of systems and file records,
  • Comply with quality review program guidelines and ensure corrective action is complemented as necessary.
  • Complete Reserve Reconciliation and Advocacy reviews in accordance with guidelines.
  • Good analytical skills with strong attention to detail, able to monitor work flow, quality and adjust procedures as necessary.

Other Key Responsibilities
  • Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring.
  • Ensure timely advices, relevant supporting documents and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.
  • As required, assist in claims related projects including UAT etc, and other projects/assignments or tasks, as assigned.
  • To meet or exceed the expectations/objectives set on the individual's and the Team's yearly goal setting.

Requirements
  • GCE 'O' Level and Diploma / Professional certificates in the relevant discipline
  • About 2 years of any personal general claims experience. Ideally residential/home insurance claims.
  • Knowledge in Home Insurance and A&H claims handling will be a plus.
  • Excellent communication and internal personal skills. Ability to effectively manage all internal and external stakeholders.
  • Excellent customer service.
  • Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.

Estimated Salary: SGD 35,000 - SGD 50,000 per annum

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