Regional Marine Claims Professional

2 days ago

Singapore beBeeClaim Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled professional to oversee and drive regional portfolio for marine claims, providing delivery of claims services and ensuring customer satisfaction.


  • Oversee and drive claims performance throughout the region
  • Support the implementation of claims management strategies and objectives for the region/branch
  • Maintain current knowledge of insurance guidelines and policy changes and modifications
  • Contribute to the refinement of processes and procedures to improve Claims systems and procedures
  • Approve claims within appropriate authority levels

The successful candidate will be responsible for overseeing and driving regional portfolio for marine claims, providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. They will also monitor and maintain claims team KPIs in the region, provide technical input and support on complex claims, throughout the region. Direct reports will be managed inwards – people management.

A key aspect of this role is developing the technical expertise of our teams through structured training and development, ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines. The successful candidate will be accountable for the region's marine claims performance and report into the Regional Specialty Claims Head, Asia.

The Opportunity:

  • Maintain good client relationships with the insured, agents, service providers and the general public
  • Respond to client requests in accordance with service standards
  • Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
  • Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
  • Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
  • May supervise the investigation and settlement of all claims within the team
  • Manage and supervise Claims staff

About You:

  • Customer service
  • Organizational and communication skills
  • Analytical and negotiation skills
  • Basic English Communication Skills
  • Strong knowledge of insurance industry and claims processes

Benefits

  • Flex and hybrid working options
  • Work from home policy
  • Paternity leaves matching with maternity leave
  • Well-being programs
  • Pensions
  • Medical benefits
  • Globally, access to online learning via LinkedIn Learning
  • On top of annual leaves, 3 additional days off (Family care leaves)
  • Study leave
  • Marriage leave
  • Internal Appreciation program with points to redeem nice merchandise and life experiences

Key Skills:

  • Claims Administration
  • Claims Resolution
  • Complaint Management
  • Critical Thinking
  • Customer Service
  • Customer Value Management
  • Detail-Oriented
  • Document Management
  • Intentional collaboration
  • Managing performance
  • Operations Management
  • Process Improvements
  • Risk Management
  • Stakeholder Management
  • Time Management

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