Cafe Operations Manager

1 day ago


Singapore POWERKIDS WEST PTE. LTD. Full time
Job Title: Cafe Manager

We are seeking a highly motivated and experienced Cafe Manager to join our team at Powerkids West PTE. LTD. Our ice cream cafe is located adjacent to a kids gym, and we are looking for someone who can help us deliver exceptional customer service and increase profitability.

Key Responsibilities:
  • Manage day-to-day operations of the cafe, including scheduling shifts for baristas and counter staff
  • Hire and onboard new wait staff and baristas, and train them on drinks/food preparation and proper use of coffee/food equipment
  • Coordinate with vendors and order supplies, as needed, such as takeaway cups, coffee beans, milk, and other ingredients
  • Maintain updated records of daily, weekly, and monthly revenues and expenses
  • Add new menu items based on seasonality and customers' preferences, such as vegan coffee drinks
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy, and nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements and Skills:
  • Minimum 2 years experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines and food preparation equipment
  • Proficient with MS Office
  • Availability to work within operation hours, including weekends and holidays
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude
  • Relevant Diploma qualification
  • Additional certification, such as in Business Administration or Hospitality, is a plus

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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