Cafe Operations Manager
1 day ago
We are seeking a highly motivated and experienced Cafe Manager to join our team at Powerkids West PTE. LTD. Our ice cream cafe is located adjacent to a kids gym, and we are looking for someone who can help us deliver exceptional customer service and increase profitability.
Key Responsibilities:- Manage day-to-day operations of the cafe, including scheduling shifts for baristas and counter staff
- Hire and onboard new wait staff and baristas, and train them on drinks/food preparation and proper use of coffee/food equipment
- Coordinate with vendors and order supplies, as needed, such as takeaway cups, coffee beans, milk, and other ingredients
- Maintain updated records of daily, weekly, and monthly revenues and expenses
- Add new menu items based on seasonality and customers' preferences, such as vegan coffee drinks
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy, and nurture friendly relationships with customers to increase loyalty and boost our reputation
- Minimum 2 years experience as a Cafe Manager or Barista
- Hands-on experience with professional coffee machines and food preparation equipment
- Proficient with MS Office
- Availability to work within operation hours, including weekends and holidays
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
- Relevant Diploma qualification
- Additional certification, such as in Business Administration or Hospitality, is a plus
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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