Front Desk Professional

7 days ago


Singapore This is an IT support group Full time

PARKROYAL on Beach Road is a 346-room hotel located in the heart of downtown Singapore, offering guests a unique and unforgettable experience.


Our facilities and services include:

Ginger (all-day-dining), Si Chuan Dou Hua (fine dining Chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

The Role
Key Responsibilities
You will be responsible for greeting and registering guests, handling room assignments, and performing cashiering duties. You will also be expected to assist with check-in and check-out procedures, and work closely with the Front Office Supervisor to ensure maximum room utilization.
In addition, you will be responsible for attending to all guests' enquiries and complaints, and ensuring that their needs are met to the best of our ability. You will also be responsible for maintaining accurate records of guests' accounts and declaring any shortages or excess to the Accounts Department.
A key aspect of this role is to create a positive first impression for our guests and ensure that they have an unforgettable experience.
Talent Profile
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will also need to be highly flexible and adaptable, with a strong focus on customer service and a commitment to delivering exceptional results.

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