Client Relations Associate
2 weeks ago
The Client Relations Associate is primarily responsible for delivering exceptional customer service relative to account opening, time deposits, client inquiries, after-sales service, accurate, efficient, and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances, and miscellaneous transactions.
Duties & Responsibilities- Perform start and end of day banking activities.
- Process over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, remittances, and other miscellaneous transactions, making decisions up to $30K SGD.
- Monitor maturities of Time Deposits and coordinate with clients for instructions.
- Brief prospective clients on bank products and services, cross-sell bank products, and provide service by actively volunteering assistance.
- Act as Junior Marketing Officer, organize and support marketing events, speak with clients, and serve as an alternate for Loans Operations and Treasury Operations, as well as Liaison Officer for Singapore clients and branches in the Philippines.
- Ensure confidentiality of own password in all assigned systems and compliance to Bank's policies and procedures, KYC and AMLA requirements, Data Privacy, and Service Quality Standards of the bank.
- Handle small projects and perform other duties assigned from time to time.
Negotiation, Treasury, Microsoft Office, Loans, Private Equity, Administration, Data Entry, Public Relations, Excellent Written Communication Skills, Advising Clients, Deposits, Presentation Skills, KYC, Service Excellence, Customer Service Experience
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Client Relations Associate
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Client Relations Associate
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