Membership Experience Strategist

1 day ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Role Overview:
Morrows flagship centre in Singapore combines medical clinics with next-generation lifestyle facilities supported by AI, health coaching, and diagnostics. You will lead a hybrid team guiding members through end-to-end journeys advising on best paths for personal transformation supporting their health goals and empowering them to take full ownership of six pillars of lifestyle medicine.

Key Responsibilities
  • Lead and coach teams to deliver consistent heart-led experiences across all touchpoints.
  • Act as main point of contact for in-person membership sales and engagement.
  • Guide members on selecting relevant membership tiers based on their goals needs and lifestyle.

Business & Program Fluency:
  • Develop and maintain in-depth knowledge across all Morrow services offerings and the six pillars of lifestyle medicine.
  • Confidently communicate value of services across zones.
  • Recommend personalized next steps and pathways for members to take ownership of their health journey.

Customer Journey Ownership:
  • Partner with Program Manager and Strategic Operations team to co-create seamless high-impact customer journeys.
  • Provide frontline feedback on member behaviors questions drop-off points and desired improvements.
  • Champion experiential alignment between zone offerings programming and membership expectations.

Service Operations:
  • Oversee daily team operations rostering and responsiveness across channels.
  • Manage service recovery processes acting as final escalation point for complex or emotional cases.
  • Ensure SOPs service scripts and training modules are consistently executed and refined.

Insights & Engagement:
  • Track member feedback sales performance and cancellation trends.
  • Deliver insight dashboards to support data-driven planning across Membership Ops and Marketing.
  • Recommend improvements to packages onboarding or member communications.

Customer Service & Sales Ownership:
  • Take full ownership of customer service delivery across all channels ensuring consistent high-quality and heart-led member support.
  • Lead and manage membership sales efforts.

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