Senior Business Process Optimization Specialist
1 week ago
We are seeking a seasoned Business Process Owner to join our team. As a key member of our organization, you will be responsible for driving process excellence and strategic alignment across the enterprise.
The ideal candidate will have a proven track record of owning and optimizing business processes, with a deep understanding of container shipping industry dynamics.
- Key Responsibilities:
- Drive automation initiatives (RPA) with ISD for process integration to enhance operational efficiency.
- Work closely among BPOs and regional BPMs to analyze, design ECRs & implement system solutions to meet business needs.
- Initiate projects related to Business Processes (current focus will be on Sales & CS).
- Monitor Regional Offices' compliance with established business processes.
- Define and monitor key performance indicators (KPIs) for regional processes to track their effectiveness.
- Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
Requirements:
- Bachelor's degree in Business Administration, Project Management, or a related field.
- Master's degree (e.g., MBA) is a plus.
- At least 5 years of experience in process management, process improvement in the related domain, with at least 3 years in a senior management or leadership role.
- Deep understanding of business processes in container shipping industry.
- Proven track record of owning and optimizing business processes across multiple functions or regions.
- Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
- Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
- Change management expertise, with the ability to lead teams through process improvements and transformations.
Why Join Us:
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
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