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Crypto Support Specialist

1 week ago

Singapore Independent Reserve Full time
Job Summary: We are seeking a highly motivated and detail-oriented Crypto Support Specialist to join our team. This is an exciting opportunity for individuals with strong knowledge of cryptocurrency and excellent communication skills.

The ideal candidate will have 5+ years of customer service experience, with previous experience in crypto or Fintech being advantageous. You will be responsible for responding to customer queries, serving as an escalation point for complex issues, and collaborating with teams across the business.

Key Responsibilities:
  • Respond to customer inquiries via email or phone
  • Serve as an escalation point for complex customer issues
  • Collaborate with sales to assist with onboarding and client expectations
  • Maintain accurate records of customer interactions and provide valuable feedback