
Fulfillment Support Expert
3 days ago
As a pivotal member of our team, the Order Fulfillment Specialist plays a crucial role in ensuring seamless order fulfillment and customer satisfaction.
Key Responsibilities:
- Process orders promptly and accurately from receiving to delivery, maintaining a high level of efficiency and productivity.
- Respond to customer inquiries, feedback, and orders in a timely and professional manner, addressing their concerns and resolving issues promptly.
- Investigate, resolve, and escalate customer complaints and feedback to Seniors and the Regulatory & QSHE team independently, exercising sound judgment and decision-making skills.
- Manage documents like certificates of analysis/compliance and inspection statuses with precision and attention to detail.
- Create, collect, and manage sales data, customer contact information, and reports, analyzing trends and making informed business decisions.
- Maintain a well-organized filing system for easy access to work documents, ensuring compliance with regulatory requirements and company policies.
- Suggest improvements to management systems to supervisors, driving continuous improvement and excellence within the organization.
- Perform other necessary tasks as assigned, demonstrating adaptability and a willingness to learn and grow.
Requirements:
- Excellent communication and interpersonal skills.
- Competence with MS Office and computer skills, including proficiency in software applications relevant to the role.
- Preferably with at least 1 year of relevant work experience, demonstrating a proven track record of success in a similar role.
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