
Reinsurance Claims Manager
6 days ago
As a key member of our team, you will be responsible for leading and managing the Service Advocacy functions for our Treaty Clients domiciled in Asia. This includes day-to-day issues and matters, defining and implementing effective solutions in a timely manner.
- Ensure technical accounts and claims are processed, monitored, collected, and settled as per contract term and procedures. Regular updates to be provided to stakeholders as necessary.
- Support claims negotiation and settlement of claims.
- Support carrier meeting for matters relating to Client Services.
- Proactively monitor outstanding balances together with Credit Control team, identify factors that might impact collections and establish solutions.
- Identify market trends and insights essential to better decision making of internal and external stakeholders.
- Generation of management reporting and presentation of data driven insights relating to Client Services functions.
The successful candidate must have strong leadership skills, including the ability to mentor, coach, motivate and inspire. They must also be able to actively engage with various teams onshore and offshore within Client Services and cultivate one team mindset.
- Develops own and the team's expertise to effectively meet stakeholder needs by problem solving distinctive solutions.
To succeed in this role, you will need to have:
- 8+ years' experience leading teams in reinsurance / insurance technical accounting or claims space.
- Strong understanding of reinsurance contracts relating to technical accounting & claims matters.
- Excellent verbal and written communication skills in English with ability to communicate complex concepts in a simple and effective way.
- Strong presentation skills to both external and internal stakeholders, leading meetings, defining objectives, and delivering service level agreements.
- Strong influencing and negotiating skills.
- Experience managing internal and external stakeholder: ability to maintain positive, professional relationships with multiple stakeholders across numerous territories.
- People management and leadership skills.
- Ability to travel when required.
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