Risk Management Specialist
2 weeks ago
Risk Management Group at DBS Bank Limited works closely with business partners to manage the bank's risk exposure by balancing returns against an acceptable risk profile. We partner with origination teams to provide financing, investments, and hedging opportunities to customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
Key Responsibilities
- Contact past due customers for payment and manage delinquent accounts.
- Provide customers with information and methods to make payment to the Bank.
- Review customers' profiles and introduce effective collection actions.
- Handle customer queries, concerns, and objections in an objective and empathetic manner.
- Follow-up with past due customers via various communication mechanisms.
- Promptly escalate irregular cases to the team leader for advice and direction.
- Meet or exceed customer expectations by offering solutions to cases with financial difficulty.
- For cases with no valid contact number, collectors will try to contact the joint borrower or search for alternative contact sources.
- For customers facing financial hardship, recommend repayment plans and convey relevant information.
- Provide administrative support such as updating delinquent account history and accepting payment instructions.
- Exercise due diligence in compliance and control to minimize risk exposure.
- Degree/Diploma holder with 1 to 2 years' experience.
- Highly motivated team player with relevant experience.
- Able to manage difficult customers and situations independently.
- Excellent interpersonal and communication skills.
- Good analytical and decision-making skills.
- Possess knowledge or aptitude to pick up features of different consumer credit products.
- Knowledge/experience in customer service, telemarketing, and call centers is an added advantage.
- Proficient in Microsoft Office applications.
We offer a competitive salary and benefits package and a dynamic environment that supports your development and recognizes your achievements.
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