Technical Support Specialist
2 days ago
Salary: $80,000 - $110,000 per annum
About the RoleWe are seeking a skilled IT Infrastructure Engineer to join our team at Aptitude Asia. As a key member of our technical support team, you will be responsible for providing expert-level support for our hardware and software infrastructure.
Key Responsibilities- Troubleshooting and Problem-Solving: Identify and resolve complex hardware and software issues, ensuring minimal downtime and optimal system performance.
- Desktop and Peripherals Support: Provide comprehensive support for desktops, laptops, peripherals, thin clients, and telephony systems, including configuration, installation, decommissioning, and relocation.
- Hardware and Software Management: Effectively manage hardware and software assets, ensuring they are up-to-date, secure, and compliant with organizational policies.
- Network Connectivity Issues: Troubleshoot and resolve network connectivity problems, ensuring seamless communication within the organization.
- Incident Management: Manage incidents from onset to resolution, minimizing impact on business operations.
- Lifecycle Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal.
- Inventory Management: Maintain accurate inventory records of IT assets, conducting regular audits to ensure compliance.
- Education: Bachelor's degree in Computer Science or Information Technology.
- Experience: 2+ years of experience in a help desk environment or customer support role.
- Desirable Skills: Prior experience in providing technical support and troubleshooting in a multinational corporation or financial sector is highly desirable.
- Technical Skills: Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite).
- Soft Skills: Passionate about customer service, excellent communication skills, and a good command of spoken and written English.
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