
Courier Service Director
9 hours ago
Job Description:
The Courier Service Manager is responsible for overseeing the daily operations of a courier service. This includes managing staff, coordinating dispatching and routing of couriers, handling customer inquiries and complaints, and implementing strategies to improve service quality.
Key Responsibilities:
- Operational Oversight: Ensure that deliveries are made efficiently and on time, coordinate dispatching and routing of couriers.
- Staff Management: Hire, train, supervise, and evaluate couriers and other staff members.
- Customer Service: Handle customer inquiries and complaints, resolve issues, and implement strategies to improve service quality.
- Logistics Coordination: Optimize delivery routes and schedules to maximize productivity and minimize costs.
- Performance Monitoring: Track key performance indicators (KPIs) related to delivery times, customer satisfaction, and operational efficiency.
Required Skills and Qualifications:
- Class 3 License
- Listening Skills
- IT Service Management
- Budget Management
- Dispatching
- Service Management
- Unloading
- Market Analysis
- Routing
- Vehicles
- Compliance
- Driving License
- Customer Satisfaction
- Customer Service
- Staff Management
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