Senior Financial Crimes Prevention Advisor
22 hours ago
About the Role:
D L Resources PTE LTD is seeking a highly skilled and experienced Financial Crimes Prevention Advisor to join our team. As a key member of our organization, you will play a crucial role in preventing and investigating financial crimes.
Key Responsibilities:
- Liaise and escalate with relevant Business Units/Compliance teams to meet regulatory standards.
- Gather evidence for scam reports and escalate to relevant teams for investigation and compensation within stipulated timeframes.
- Understand fraud and scam terminologies and methodologies.
- Advisory and prevention services for bank customers from various scams, including Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam, etc.
- Handle reporting mule accounts/funnel accounts.
- Ensure highest standards of service delivery to customers.
- Respond and react timely to escalate fraud/scam service requests.
- Investigate transactions flagged as suspicious in a timely manner.
- Maintain confidentiality of bank customers' data.
- Identify and resolve customer issues/enquiries received via calls platforms completely accurately within committed turnaround times.
- Educate customers about bank products/services and direct them toward available resources for self-help.
- Resolve customer enquiries/requests/feedback to their satisfaction, complete necessary documentation, and provide subsequent solutions.
- Ensure group compliance/control standards are observed and met in executing customers' transaction requests.
Requirements:
- Degree/Diploma in any discipline.
- Fresh graduates encouraged to apply.
- No prior experience in Call Centre/Fraud setting required; dedicated onsite training provided.
- Possess positive mindset, 'CAN-DO' attitude, passion for delivering quality customer service.
- Pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
- Good command of written/spoken English.
- Good analytical skills, passion for working with numbers.
- Resourceful, proactive, results-driven, attentive to details, and good team player who thrives in fast-paced environments.
- Proficient in PC skills, including MS Office applications.
- Ability to work staggered/rotational shifts, including weekends/public holidays, to support 24x7 Contact Centre operations.
Compensation and Benefits:
The estimated salary for this role is SGD $45,000 - SGD $65,000 per annum, depending on experience. Additional benefits include opportunities for career growth, professional development, and a dynamic work environment.
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