Patient Support Specialist
4 days ago
Our healthcare team seeks a diligent and multi-skilled Patient Support Specialist to fill this pivotal position.
This role serves as the primary point of contact for patients, ensuring seamless interactions with staff and departments, thereby contributing significantly to daily operations and exceptional patient care.
The ideal candidate will be responsible for both administrative and patient-facing duties, directly impacting clinic efficiency and patient well-being.
Responsibilities- Coordinate appointment schedules with professionalism and empathy, verifying details and following up as required.
- Manage patient records accurately, updating demographics, medical history, and insurance information in a confidential manner.
- Verify insurance coverage, handle co-payments, and manage transactions securely, maintaining accountability at all times.
- Reconcile daily collections and ensure accurate postings into the Clinic Management System and insurer portals.
- Keep patients informed about appointment schedules, delays, and waiting times in a timely and respectful manner.
- Support clinical triage by gathering essential information for effective prioritization of care.
- Address patient queries with empathy, professionalism, and clarity, ensuring prompt resolution.
- Stay updated on insurance policies, subsidy schemes, and funding sources to guide patients confidently.
- Provide hands-on support with form-filling, documentation, and record management in compliance with relevant regulations.
- Monitor, replenish, and manage clinic inventory to ensure smooth day-to-day operations.
- Dispense medications safely according to protocols, with verification by a second staff member and/or doctor.
- Handle specimen collection, labelling, and processing with care and precision.
- Assist doctors during clinical procedures and ensure a seamless workflow.
- Be adaptable to support multiple clinic outlets when required.
The successful candidate should possess strong communication skills, excellent interpersonal skills, and the ability to collaborate across departments. They should also be proactive, detail-oriented, and committed to delivering high-quality service.
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