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Patient Support Specialist
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As a dedicated patient care specialist, you will play a vital role in delivering exceptional healthcare services to our patients. Your primary responsibility will be to provide administrative support to the clinical team, ensuring seamless coordination of internal and external communications.
Key Responsibilities:
- Administrative Duties:
- Maintain accurate patient records, including demographic information, medical history, and treatment plans.
- Provide guidance on clinical procedures, protocols, and policies to ensure compliance with regulatory standards.
- Assist with insurance claims, billing, and coding processes to ensure timely reimbursement.
- Coordinate hospital admissions, laboratory, and imaging services as needed.
- Act as liaison between patients and healthcare providers, managing inventory, equipment maintenance, and sterilization of medical equipment.
- Clinical Responsibilities:
- Dispense medications under the supervision of licensed healthcare professionals.
- Offer financial counseling to patients, addressing concerns related to medical expenses and insurance coverage.
- Accompany doctors during consultations when required, taking notes and providing updates to patients.
- Ensure the safety and cleanliness of premises and consultation rooms, adhering to infection control protocols.
