Technical Support Specialist for Sim Lim Square Location
6 days ago
About the Role:
As a key member of our team at The Supreme HR Advisory Pte Ltd, you will serve as the first point of contact for customers seeking technical assistance. This involves performing remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by customers.
Skill Requirements:
We are looking for individuals with proven experience as technicians or in other customer support roles who possess strong communication skills and are tech-savvy with working knowledge of office automation products, databases, and remote control. A good understanding of computer systems, mobile devices, and other tech products is also essential.
Job Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance through walk-ins, over the phone, or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by customers.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Assist in onsite installation/service.
- Assist in RMA processing.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
About the Company:
The Supreme HR Advisory Pte Ltd offers competitive compensation and opportunities for professional growth and development. We value teamwork, innovation, and dedication, and we strive to create an environment where our employees can excel and achieve their goals.
Estimated Salary Range:
$2000 - $2500 per month, depending on experience.
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