Tech Support Specialist
1 day ago
We are seeking a highly skilled Tech Support Specialist to join our team at Sim Lim Square. As the first point of contact for customers, you will be responsible for providing technical assistance and resolving issues related to IT products and services.
About Us
The Supreme HR Advisory Pte Ltd is a leading provider of HR solutions in Singapore. We pride ourselves on delivering exceptional service to our clients and fostering a collaborative work environment.
Key Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance through walk-ins, phone calls, or email
- Perform remote troubleshooting using diagnostic techniques and relevant questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Assist in onsite installation/service
- Direct unresolved issues to the next level of support personnel
Requirements:
- Proven experience as a technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
What We Offer:
- A competitive salary of SGD 2000
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
How to Apply:
If you have a passion for technology and excellent communication skills, please submit your application with your resume and cover letter. We look forward to hearing from you
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