Executive Director

2 weeks ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director to join our team at Manpower Staffing Services (Singapore) Pte Ltd. The successful candidate will be responsible for leading our sales and revenue growth initiatives, while also overseeing daily spa operations and managing staff.

Key Responsibilities
  • Sales and Revenue Growth:
    • Develop and execute strategic plans to achieve sales targets and drive revenue growth.
    • Monitor sales performance and analyze key metrics to identify opportunities for improvement.
    • Design and implement promotional and marketing plans to boost revenue and attract new clients.
    • Maintain in-depth knowledge of all spa products and services to effectively promote and sell them.
  • Sales Training and Development:
    • Provide continuous sales training and coaching to enhance staff selling skills and product knowledge.
    • Conduct regular sales meetings to motivate and educate the team.
    • Ensure staff are well-versed in current promotions, services, and products.
  • Operations Management:
    • Oversee daily spa operations to ensure a seamless and high-quality customer experience.
    • Manage staff schedules, appointments, and workflow to optimize efficiency.
    • Ensure the spa is clean, well-maintained, and adheres to health and safety regulations.
    • Address customer inquiries, complaints, and feedback in a timely and professional manner.
    • Manage inventory levels and order supplies as needed to ensure smooth operations.
  • Staff Management:
    • Recruit, train, and evaluate spa staff, ensuring they meet performance and service standards.
    • Foster a positive and productive work environment through effective leadership and team-building activities.
    • Conduct regular performance reviews and provide constructive feedback.
    • Resolve staff issues or conflicts promptly and fairly.
  • Administrative Duties:
    • Manage the wellness centre's budget.
    • Prepare and present reports to senior management.
    • Ensure accurate recording and reconciliation of financial transactions.
    • Maintain precise records of client treatments, sales, and inventory.
Requirements
  • Diploma with proficiency in Retail Management and any relevant field.
  • Minimum of 2 years of management experience in the wellness industry.
  • Ability to meet sales targets and drive revenue growth.
  • Good leadership, communication, and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Proficient in spa management software and MS Office.
  • Knowledge of health and safety regulations in medical spa settings.

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